JB Reviewed on Aug 3, 2020, 1:05 PM
Once we arrived at the Denver airport, we waited a long time for the shuttle to pick up. It seemed every other rental bus was there but not PayLess/Avis. Once we finally did get picked up, they PACKED the bus even though there were signs in the bus stating the limited capacity at this time to allow distance. When we arrived at the counter, the line was very LONG....it took about 45 mins to get through the line and get our car. Upon opening car door, it smelled of smoke. I ask a nearby attended if we could change and he allowed us to. The car was new and we had no problems with it. Later in the week we got a call from PayLess/Avis asking which car we took and who allowed us to switch. Weird! In the end the car was fine but the service was horrible. We will not rent again from PayLess.
Mark Reviewed on Jul 27, 2020, 5:28 PM
Over one hour to pickup the car in Denver. The vehicle itself was clean, comfortable & very nice. Return of the car was much quicker & efficient.
Rosymary43 Reviewed on Jul 12, 2020, 5:44 AM
Even though we were Payless they immediately told us to take the Avis bus so no confusion, pick up was easy and efficient . Drop off was even easier, took about 5 minutes,and the price was fantastic