Mary Grace Reviewed on Nov 15, 2019, 1:43 PM
I picked up my first car with them on the first day of my trip. It was very damaged all around cracked bumper scratches and dings everywhere but it would work fine or so I thought. While driving to the hotel it became apparent that the brakes did not work well and eventually did not work at all. It was a scary drive as they became worse and worse as we drove and it seemed just as dangerous to turn around and go back to the rental garage. Once at the hotel we called to have the car replaced but they couldn't replace the car until the next day at 1pm. The next car worked fine and was fine for the rest of the trip. The customer service was nice and I believe they did all they could, but the fact that I was originally given a car that was unsafe and then they could not replace this car until the next day at 1pm I found unacceptable. I will not be using a payless car rental again.
Robert Reviewed on Oct 18, 2019, 10:55 PM
The only negative part of my experience was insufficient staffing for full time presence at pickup / drop off point.
Erin Reviewed on Apr 2, 2019, 11:59 PM
We were told that someone would meet us at the airport, but they didn't. The shuttle took 20 minutes to come get us. Then they drove us way south of town about 15 minutes from the airport. The car was a piece of junk. I did not feel safe at all. Then we got a flat tire at the resort. I called the Payless Car Rental and told them that the car was junk and that I didn't feel safe. I also told them about the flat tire. She told me to call roadside service. I then requested a new vehicle. She told me to call back in five minutes so I did. Then she told me to call back in 5 minutes. She was looking for a different care for me. She was rude and short with me. Road side service came and put on the little spare tire just so we could get to the car rental shop to turn the car in. We paid for one day of rental and left there. Never will we use Payless again.