Mark1966 Reviewed on Mar 9, 2018, 3:19 AM
Staff at St Thomas was very kind. Not her fault. The mini van that I had I arranged for two months prior to arrival in St Thomas was unavailable and the only car on the lot was a Toyota Corolla. That made for multiple trips to wherever we wanted to go with 7 passengers. I had to play taxi driver too much and made for a less pleasant experience. It was kind of a bummer for me/us but at least we were better off than the four couples behind me at the counter who had reservations as well with no vehicles available.
Tim231 Reviewed on Mar 8, 2018, 5:27 PM
I normally don't leave poor reviews but in this case I was quite disappointed. We had reserved 2 mini vans for a trip to St. Thomas for a group of 10 people (5 couples). When we arrived they had no vans and they only had 2 small Toyotas. Both were very scratch and sent and were told they were Island cars by the counter representative. She then informed the next 3 people behind us they had no more cars. All 3 were holding reservations for their vans and cars. The agent did call to let us know the next day that they had one van to switch out for us. We were already at our activity for the day and was not going to drive clear across the island. WE made the choice to keep the cars. As the week went on we had issues with groups splitting up for different activities because there had to always be 5 and 5 instead of all 5 couples staying in pairs. Just very disappointed in how a big company like budget could not have things organized..