Theresa Reviewed on Nov 6, 2018, 3:28 AM
My experience with Hertz Auto Rental located at 1 George St. New Haven, CT was extraordinary, particularly because of Sales Agent Nancy who is simply outstanding. Nancy is exemplary of what every customer service experience should be. She is professional, courteous and she even maintained a wonderful sense of humor in light of the many customers who were vying for her attention near closing time on the Sunday I was at her agency. Nancy was expedient in her rental process, yet thoughtful in her explanations. She was simply a pleasure to work with, and rental agencies across the nation simply need more employees like her.
Carol Reviewed on Oct 26, 2018, 1:06 PM
My experience with my rental was good but for one incident. I was given a full fueled prepaid car and was never asked if that is what I wanted. Since I rented for three days only,I returned the car with 3/4 full gas. The person working never gave me the option to change but told me I would be reimbursed for unused gas. Of course on return I was not refunded for the gas. All other services were excellent