Yuchi Reviewed on Nov 1, 2018, 10:18 PM
We selected the option to drop off at different location & specify where we are picking up & dropping off. We paid online in advance to receive discounted rate. However, when we arrived at pick up, we were informed that because we booked the car through 3rd party website (not Hertz), the additional drop off fee was NOT included & now we had no choice but paying additional $90 when we drop off. This is simply outrageous and have never experienced anything like this from our car rental experience. Also, at drop off, few episodes happened with the counter & drop off staff. They were totally rude & not being helpful at all. Overall, this is simply the worst car rental experience we have ever had.