Simon Heid Reviewed on Jul 10, 2019, 8:15 AM
The desk clerk couldn't deliver on a 4x4 on arrival, only if we would buy an update for 100 USD. We expected a 4x4, otherwise we could have gotten a cheaper car in the first place. The rental agreement for a Nissan Xtrail x4 or similar (which means another 4x4 for me) which was not delivered. Upon our return they first tried to charge us for cleaning, in my 13 years of renting cars, that has never happened!! Then they cancelled cleaning and charged us 1500USD dollar instead for a very small chip on the front window. The chip was there,probably from a stone, it was absolutely minor and not even in Switzerland would you pay so much money for changing a window on a car. The chip is so small, there is absolutely no need to change the entire front window. Now we have to deal with our insurance to fix it. It seemed like Hertz is trying to cheat us out of extra money in any way the can. My last experience with Hertz was much better but after this, I will not rent with Hertz again.
Edward Reviewed on Feb 5, 2019, 4:07 PM
I was careful and wrote in advance about no add on charges. My 580 rental was turned into 1500 upon arrival. Even though I had my own insurance they would not rent without the rip off insurance they offer...>SCAM ALERT
Tina003 Reviewed on Jul 18, 2018, 5:22 PM
Car Company Rejected Reservation from carrental.com