Crystal Reviewed on Nov 11, 2019, 3:53 AM
My experience was bad with Hertz. The SUV that I've rented was not fully checked before renting out for new customer. When I drove out the parking lot and head on the freeway, the light of low tire is on, it was displaying that the front right tire was low on air, so I immediately stop by the freeway and checked on the tire which the tire seems ok. As I am in a rush to a meeting in Beverly, I had to head there right away. After the meeting, I had stopped by a Hertz near the Beverly Center location and had them check the car tires, non of the staff had find out there is a flat tire on one of the tire and just pump air pressure to the right tire as it was the initial one that display having low air pressure. So, with the trust towards professional staff saying that it is probably the digital display error that I can safely continue using this same vehicle. I had continue driving the car and ignoring the digital display warning. When I had reached to Long Beach where I had to attend the convetional fairs for the next 3 days, I had realize the digital display was saying it only have 2% of air on the same tire, I started to get frustrated regarding to the vehicles condition. After day 1 of the convention, I had stopped by the Long Beach Hertz to check on my car AGAIN, which later the staff had found out the right rear tire was flat. To be concern on my safety, I think it is NOT SAFE to drive the vehicle. So I kindly asked the staff if there is other vehicle I can exchange, they said they do not have any availble. So I have to call Long Beach Airport personally, as Hertz staff cannot call another center for the customer (ridiculously inefficient) for an exchange but ended up they do not have a vehicle either... Then I saw another customer returning a vehicle to the center, so I asked the staff if I can drive that returned car to LAX and change a car since I do not want to risk my life for mistake that is not done by me but the company. He refused and said you have to do it, just drive the vehicle to LAX and get an exchange. I found this answer to be very ridiculous and rude. Why can a chain car rental company asked the customer to risk their life on a mistake they had made initially just for their convinence?! Luckily I had safely drove the car to the LAX Hertz and got an exchange, I was trying to talk to someone regarding to my complain on site but they just ignore me... So, here are my complains and I will NEVER use Hertz again and definately will not refer to anyone regarding to car rental company.
Neicey Reviewed on Oct 29, 2019, 4:23 AM
The person that served us was awesome! But when we went to the lot to get the car the exterior was filthy and could not tell the difference between dirt, a scratch or bird droppings. Hertz should make sure the car has been properly cleaned before renting it to the next person.
ErnestG Reviewed on Sep 27, 2019, 3:10 PM
It didn't take me very long at the counter as most times that happens. The customer rep wanted to make sure the convertible was suitable for us and ensure we would be comfortable. A day into our travel the convertible top would not go back up. I called Hertz and troubleshooted and nothing worked. The next day I returned the vehicle at SFO and drove off with a similar convertible but a different color. The second car had scratches, dents, interior seat covers and doors had damages (tears, marks). Unfortunately, I lost time troubleshooting and then returning the vehicle from my four day trip.