Bill Reviewed on Feb 29, 2020, 9:55 PM
Upgraded me free to a top of the line nearly new Cadillac. Sweet ride. Took forever to check me in to pick up the vehicle, as the Hertz computer system had failed. The check-in staff in Durango, CO, in the interest of customer service, was able to come up with a manual workaround, and sent me on my way.
cdej Reviewed on Sep 30, 2018, 4:52 PM
Everything about our car rental experience was seamless and could not have taken more than 10 minutes tops. Very friendly staff both picking up the car and dropping it off.