Heidi Reviewed on Jun 15, 2020, 10:27 PM
My vehicle rental from Hertz was a success overall. I needed one way transportation (pick up in one city/drop off in another) without a huge 'drop' fee, and they more or less provided that. The two things I noticed were that the vehicle I selected (with a hatch back & cargo space) was not 'available' and though I was provided something comparable in storage space, it was a sedan and made packing things a bit more complex than necessary. Secondly, the fee quoted was exceeded inexplicably and there was no one at the return destination with whom to speak about this.
MWilk Reviewed on Mar 11, 2020, 4:58 PM
Great experience. Picked up the car at the airport kiosk, no problems at all. Wonderful
Ken Reviewed on Sep 2, 2019, 1:36 AM
Great customer service. Got a cracked windshield and car was exchanged at convenient location for no additional fee.