mike1969 Reviewed on Mar 8, 2019, 3:21 PM
The car was great, the bad thing was they tried to tell me the insurance i purchased from this website was not valid. They said i needed to buy their insurance if i actually wanted to be covered. Turns out they do this so you pay them more money. My insurance I purchased from this website covered me, and actually said if the company will not recognize this as insurance call them. They straightened it out but it seemed kind of disingenuous of them to get me to purchase insurance when i already had some.....
Marlyn Reviewed on Feb 17, 2019, 8:31 PM
There was an extremely long lineup to pick up the car in Cancun Airport. Service was unfriendly and SLOW. Of course wanting to sell me insurances although I had booked extra with Alliance. The most unacceptable was that we were told the car category we booked was not suited for the Tulum highway and we were strongly advised to book an upgrade!!! Avoid this rental firm... at least in Cancun. Return in Playa del Carmen was swift and people were nice.
Paul Reviewed on Jan 30, 2019, 5:45 PM
Pickup took almost an hour despite 4 employees standing around doing nothing. required insurance added to bill. If it's required, it should be in the quote. Drop off took half an hour.