Ecki Reviewed on May 17, 2018, 6:57 AM
Trying to sell one more insurance, absolutely documenting all scratches before the takeover, are very picky.
Marcus Reviewed on Apr 30, 2018, 9:04 AM
Fortunately everything went well with us, but I would never book here again! If you do not get her sinfully expensive all-incl. Book a package on the spot, it gets wild. We got a completely scratched and swollen car with porous tires without a profile, by the way the car park is full! Inside are flaps and buttons have fallen off and the car had 80,000 km on the clock. Before that, they had given us one with a flat tire, but I refused to simply top up. The problem is, they give you a list of costs for those scratching 0.5cm and saying that they will charge you if they find a new scratch on return. There is no acceptance, you have to independently create a photo documentation. We found 76 (!!) scratches and dents that fit in this category. When returning (takes a long time), I went through all, so from the 40th scratch it was the lady but too much and she said, all right, we could go. I had asked for confirmation, but they refused to exhibit. Conclusion: broken and unsafe car, always with the risk of being prosecuted in the end. The reimbursement of excess does not help either. Once and never again.
Miet-PKW Reviewed on Apr 9, 2018, 1:18 PM
The car had run 66,000 km and was completely covered with smaller scratches. At our own responsibility, we should photograph or film any damage. We did that too. At the return then a comparison with our photos and the current state of the car took place and it pointed to a long scratch on the passenger side over both doors away, which is now new, since it has not been specified by anyone (documentary previous damage). Even if we had photographed the doors, you could not see the scratch in the photos because it's too pale on the light gray metallic finish (I tried it). After 20-30 minutes of waiting and discussing, we were able to make the transfer from the airport to the airport, but have to complete the full insurance next time, otherwise there is no car for us. A very nerve-racking situation, which is not worth the cheap rental price!