Sheila Reviewed on Mar 27, 2020, 4:12 PM
My overall experience was good. Staff was okay. I expected some up selling but it was over whelming from trying to sell everything from scare tactics with insurance to toll cost. I had spoke to my insurance company prior to my trip and the rental was covered. I did not buy anything other than the gas refill which offered at fair market gas prices at the time. I was charged a lot of taxes. Taxes upon paying online to reserve the car and paid other taxes again once I picked up the car. It was in California so I was not sure about the taxes there since I live in a different state. I picked up the car in San Francisco and dropped it off in Los Angeles. I had to prompt the staff to check the car for any prior damages when picking up the car in San Francisco. The car had a lot of scratches and a few dings. I did not want to get charged for that upon drop off. Drop off was easy at LAX site and airport pickup was fast (my drop off was in the evening) .
Keith Reviewed on Mar 19, 2020, 4:10 PM
Pick up went quickly and our service agent was friendly and helpful.
mark Reviewed on Mar 17, 2020, 8:25 PM
I have no problems with Fox, but I sent paying over a $100.00 drop off fee from SFO airport to OAK airport. I's not like you have to retrieve a car from Las Vegas. And most likely the car remains in Oakland and is rented to a customer from there.