Inster Reviewed on May 22, 2019, 5:18 AM
I requested a SUV with automatic and big enough for 5 people and 5 luggage (Ford Kuga or similar). However I did not get the car and made me to come back two times if I want the car. I requested any SUV or van, but they wouldn't give the car to us unless I pay much higher rental fee. Also when I returned the car only 1/4 tank was consumed and HGS (toll) was charged more than $80 for two days. I requested refund on the fee from their website, but still no response.
Ann Quek Reviewed on Apr 16, 2019, 2:21 AM
When we arrived , we could not find the car company . it was not a car company from the airport. We had to call up the company , they told us to wait outside along the arrive hall pick up area. After a while a man came over to greet us and brought us to the car parking area. After checking all our details and made final cash payment , we finally got our renault traffic. We were not happy about the van , i had paid up at a higher cost (approx 250 euro more) for an AUTOMATIC renault traffic , as one of our car driver can only drive an automatic car , but the van given to us was a manual car. When we asked , he said he had only manual van . He pointed to the contract (automatic renault traffic or similar ) of that word similar. How can the automatic car and manual car be similar? If you give me a mercede vito van to renault traffic, i can consider that as similar . After we have left , i was notify by my credit card bank that the car rental charge 1000TL to the credit card for the deposit of the car . I am not sure if this amount will be refunded ? I have returned back to my country , hopefully will get back my refund of the car deposit soon.
kifah Reviewed on Mar 17, 2019, 3:21 PM
My experience was not great. I had a flat tire the next day and seems the tires were not in good condition. I was asked to pay for it since the tire can’t be fixed, it was unprofessional service. Especially when I returned to office so they check the tire, they gave me another car and overcharged me for missing fuel. I won’t use this rental office again.