Ruth66 Reviewed on Apr 2, 2019, 4:06 PM
We loved the car! Clean and everything worked. Comfortable. The check out process was pretty straight forward. We finished with the car early and returning it went very smoothly. Our one complaint deals with the insurance. The online ordering sells you insurance but the counter help tells you it doesn't really cover everything and you need to buy their insurance which of course raises the price significantly. We stood our ground but it 'cost' us a pending deposit of $2500.
Alison Reviewed on Dec 29, 2018, 5:36 PM
Took a while to get the car; honestly, it always does in Mexico. But where this place excelled was in the return. Someone hit our parked car and left with no note during our vacation. We called ahead to let the agency know. We also called AmEx, which we used to rent the car, and which provides insurance. (Highly recommend you use your AmEx if you have one!) Drop-off was really simple and pleasant, considering the dent/s :) Also this rental agency is located just a few steps outside the Cozumel airport -- not offsite. Very nice.
Miriam Reviewed on Dec 17, 2018, 8:44 PM
Was a really good experience with them. It took time because we change our mind to another auto