Sage Reviewed on Sep 9, 2020, 5:10 PM
I went to pick up my pick up truck rental car and they told us they didn't know if any were left. There was one on the lot and we pointed it out to the employee and he said we couldn't have it because it was broken. The only truck they had on the lot was a Jeep Gladiator which was too small for what we needed, but since it we were told it was the only truck, we took it. As we were driving off the lot another family (that was behind us in line) was loading into the pick up truck we were told was broken. My husband rolled down his window and said something about how that should have been ours and the employee just said sorry and ignored my husband. The next morning we were leaving for our trip and our stuff did not fit in the car so we called Enterprise to see if we can get a pick up truck the size we had originally reserved. They could not tell us if they had one. So in blind faith we went back to Enterprise and they did have a pick up truck for us to trade out but it smelled so bad. It smelled like someone had been smoking with the windows rolled up for months in it. We had no other option but to take it or not be able to go on our trip. Overall I am very disappointed in the quality of service and the respect we were given as costumers.
Sam C Reviewed on Aug 22, 2020, 11:16 PM
They wanted to give me a pickup but I convinced them I couldn’t drive one. Besides for this everything else was ok. Suggestion to enterprise just let me know which ones are available and I’ll choose not you guys.
Mia Reviewed on Aug 22, 2020, 4:25 PM
This was the fastest pick up I’ve ever had when renting a car. The staff were very professional and friendly. Everyone works together to make your experience great from start to finish.