Kristie Reviewed on Jul 11, 2020, 3:26 AM
I picked up my car at Atlanta Airport. There was no agent available so my rental was done electronically through a kiosk. When I picked up my rental there were a couple people that were busy and seemingly annoyed by my request for assistance in finding my vehicle. When I got in the vehicle it seemed to drive slightly rigid but i assumed it was the Atlanta highways. I did not drive the vehicle the next day but on Saturday I noticed the same poor performance of the vehicle and noticed that the vehicle had different brand tires which is rare. I looked again and noticed worn and poor treading on the driver side front tire. I did but reel safe driving the vehicle attempted to call to get assistance. I was on hold for 45 min and hung up on. The second attempt spoke to an agent after a 30 min wait and explained my concern for safety but was transferred. After holding another 30 min I was unable to hold any longer (almost an hour nobody came to the phone). Due to the issues with the vehicle and my concern for safety I had to extend my stay to complete my scheduled business but again was unable to reach anyone to extend. Finally on Monday when I returned the vehicle I expressed my concern for my safety and my failed attempts to get assistance over the phone and the employee said “I need the keys but you can talk to someone up front about your issues. I don’t do that “‘ “Up front” I assume was the kiosk which was not attended. Nobody was available. I was extremely disappointed by this experience. I hope nobody gets hurt because the car was checked in and most like sent back in to the fleet.
jan Reviewed on Jun 14, 2020, 5:54 PM
Had difficulty locating the Enterprise rental station at this location in the airport; I, along with several other customers, were confused because there was no signage for Enterprise, just National. Had to ask and really look around for the site. Once in line, I was served very quickly by a masked employee behind a plexiglass, so I felt safe. This employee had a lot of trouble checking me in, and explained that she worked on the National side, not Enterprise. While I waited I watched at least 4 other customers behind me in line, come and go. Eventually, I got my paperwork completed and went to pick up my vehicle. After locating and loading the car, the employee asked me to turn on the car; no problem; then she mentioned that my Compact/One Way rental would cost $1600!! Yikes, something was wrong, so she started all over again and finally was able to come up with the price I had prepaid. No more problems with the car, the drive, gas fill up. The return was seamless and I received my return receipt by email. Then I saw another email from Enterprise and found a threatening notice that I owed them money! This one arrived in the email after the paid receipt, so it didn't make sense. Just in case, I have saved all of my paperwork and the paid receipt. I rent vehicles quite often and it is usually a simple process. This experience was unusual to say the least.
Kate Reviewed on Jun 12, 2020, 6:12 PM
The entire experience was positive from the time I encountered the first person at the desk, choosing the car, check out, and dropping the vehicle off. Also they gave me a complimentary ride back to my house.