jan Reviewed on Jun 14, 2020, 5:54 PM
Had difficulty locating the Enterprise rental station at this location in the airport; I, along with several other customers, were confused because there was no signage for Enterprise, just National. Had to ask and really look around for the site. Once in line, I was served very quickly by a masked employee behind a plexiglass, so I felt safe. This employee had a lot of trouble checking me in, and explained that she worked on the National side, not Enterprise. While I waited I watched at least 4 other customers behind me in line, come and go. Eventually, I got my paperwork completed and went to pick up my vehicle. After locating and loading the car, the employee asked me to turn on the car; no problem; then she mentioned that my Compact/One Way rental would cost $1600!! Yikes, something was wrong, so she started all over again and finally was able to come up with the price I had prepaid. No more problems with the car, the drive, gas fill up. The return was seamless and I received my return receipt by email. Then I saw another email from Enterprise and found a threatening notice that I owed them money! This one arrived in the email after the paid receipt, so it didn't make sense. Just in case, I have saved all of my paperwork and the paid receipt. I rent vehicles quite often and it is usually a simple process. This experience was unusual to say the least.
Kate Reviewed on Jun 12, 2020, 6:12 PM
The entire experience was positive from the time I encountered the first person at the desk, choosing the car, check out, and dropping the vehicle off. Also they gave me a complimentary ride back to my house.
Dave Reviewed on Dec 30, 2019, 5:47 PM
Fastest pickup and drop off I've ever had. Simple and easy.