Sking Reviewed on Sep 28, 2019, 3:30 PM
This car rental was on of the most demeaning and threatening with leaving me with no car until I caved in to all of his demands of renting the car to me. I had to pay $325.00 instead of the $81.25 see res# H83224642F2. I reserved with you and Dollar Rent A Car. Hertz/Dollar/Thrift all are at the same booth in Shannon Airport. I was asked for a letter from my doctors plus a letter from my insurance company stating I was safe to drive a car. UNHEARD OF. But if I paid all of his demands extra fees plus car upgrades this Hertz Shirted Rep would rent me a car. I was trapped and couldn’t go anywhere without paying his exorbant fees. I am very disappointed with this car rental agency and the fact that was extorted this way. Insulting by blowing off the fact that I ALSO prepaid for your Allianz insurance and making me for a bank fee plus 5000 euro hold on my card. You need to hone the full facts about this Hertz Extortion going on at this agency. I am trying to get back fairly the difference between their extorted fees of $373.75 and the $81.25 your agency contracted with me for a car rental at SNN airport.
Elizabeth Reviewed on Oct 13, 2018, 6:16 PM
I refused to take the car at the desk because the price quoted was not the final total. I have hired cars for many years in different countries and this is the first time basic insurance was not included in the price quoted. I will be watching for this in the future. Shame on you Dollar.