Riley Esril Reviewed on Apr 12, 2020, 8:40 PM
I understand during the COVID 19 some places are closed. But I called in advance to confirm my reservation. I arrived 30 minutes earlier to my scheduled time only to find no available staff members. I was able to rent from AVIS, rent from AVIS they even matched the price dollar offered me.
Warren Reviewed on Mar 3, 2020, 6:05 PM
The agent was curt and refused to accept the insurance I purchased (Allianz) through your website. Unfortunately, I had a very minor incident that will require a claim. I spoke with a manager directly, as it was impossible to resolve, let alone speak with anyone on the phone. This took an entire day and I have no idea of the outcome. I am not sure where the blame or possible misrepresentation lies?
Meda Reviewed on Feb 26, 2020, 1:35 AM
It was a quick n easy rental service with another agent but the encounter with sales rep Yibin ruined it all. We just asked him a question on the way out but he looked af us angrily and rudely said something. He was in a hurry and so we just turn and as we did so he said the F word. He went inside right away and so we complaint to 2 sales representative from Dollar Rental Car. It was not what we expected from a customer service representative.