James Hastings Reviewed on Dec 2, 2019, 7:56 PM
The car was ready and waiting for us and was clean.
WP Reviewed on Sep 26, 2019, 7:05 PM
Fantastic service, very friendly customer service
bk Reviewed on Jul 30, 2019, 5:03 PM
It should only take no more than 15 minutes pickup your car but it took me almost 2 hours. And please check your total bill before leaving the counter because they charged me 3 times the reservation amount but we were able to square it away. On the side note for future rental @ MSP, it has 2 terminals. The main terminal has 24 services according to the website. The terminal 2 (which is the one I pick up my car) only has 1 clerk serving Dollar, Hertz, Thrift, and others. And it was not even on time (Open 6 am but not showed up until 6:15am). I was the second person inline for Dollar but we were served last because the clerk served Hertz customers first. By the time you get to the lot, all cars were gone except 3 big pickup trucks and 2 Chargers - that is not my reservation! We have to wait for the return cars that brought to the lot. I never had this type of experience with other rental car services but you learn as it goes, and some time patience is required for not ruing your trip/plans. Other than that, the car we got (free upgrade to Subaru Outback) is very much brand new and runs very good - I think that is the trade off.