John Reviewed on Apr 28, 2019, 9:34 PM
When I went to collect the car, I was told they did not accept the insurance, which I had taken out, prior to my trip. This resulted in me taking out their insurance, which was quite high and I had to contact the original insurer to cancel the original policy. This was something, I could have done without, after an overnight flight. So overall, the reasonable cost, which I thought I was paying, ended up being 624.55 UK pounds. I could have got a better deal elsewhere. The only good thing about this, was the staff were very friendly and polite.
Martin Reviewed on Jan 19, 2019, 7:32 PM
Frustrated at having to call for collection from airport. Office in industrial area 15mins from airport.Wasn't given car requested. Rejection of insurance given through Car Rental.com.