Marie Reviewed on Dec 10, 2019, 6:58 PM
They added extra fees for damage waiver and I did not authorize it. I was charged 102.99 for a one-day rental that was supposed to be $60. Also, we waited over 45 minutes to be picked up from the shuttle.
Gabi Reviewed on Dec 9, 2019, 4:23 PM
I specifically rented a Jeep Compass for our trip to the mountains and received an underpowered Ford SUV. Pretty disappointing.
Natalie Reviewed on Dec 3, 2019, 4:25 PM
The counter agent tried to charge me for $200.00 extra stuff & insurance I declined at the time of booking. When I disputed it, he removed the charges and said he got me a discount like he was doing me a favor. Pay attention to your booking charges and make them stick to the amount to pay when you get to the counter unless you add on additional items at that time like fuel, insurance and tolls. Also as I drove miles from the airport I realized the windshield wiper fluid was empty and had to stop and pay $5.00 for a gallon of windshield wiper fluid. Sounds cheap but it should be ready to go especially since it is winter in Colorado. To make matters worse, the wind shield wiper fluid mechanism was broken so I had to waste 90 minutes exchanging the car for a different one!