Joni Reviewed on Oct 18, 2020, 4:24 PM
Long lines. Pressured up-sell tactics. We prepaid fuel at $2.25 per gallon and the final receipt reflected $41.98 for a 13 gallon tank. It should have been $29.70.
Xena Reviewed on Oct 9, 2020, 3:27 AM
There was quite a wait to get our car...After we got it all was well! The guy that helped us getting it was very nice and helpful.
Craig Reviewed on Sep 9, 2020, 4:28 PM
Rented a car through Dollar. We waited 20 minutes for the shuttle bus only to find out from he Enterprise bus driver that Dollar isn't running their buses, you have to take the Hertz bus. That would have been good info to know. Then we get to the rental car facility and see hundreds of people standing around. Wasn't sure what was going on. Did the paperwork at the counter and was told to walk outside and see the guy in the yellow Hertz shirt. Well this is when it went downhill fast. Turns out they were OUT of cars. People were waiting 2-3 hours for cars to be returned in order to get the car they rented. How do you run out of cars? All those people standing around when we exited the bus were ALL waiting on the car the rented. There were hundreds of people waiting. We waited over 2 hours and finally got a car. Totally unacceptable and ridiculous.