marv18 Reviewed on Sep 4, 2018, 4:58 PM
The Dollar rental area in the Catania, Sicily airport was very difficult to find. There is no sign and we needed to ask three people until we were told that it's run by Hertz. The wait was longer than one hour. It would be helpful if there was some way to know the true price of the car. We were told that we were required to take the insurance because neither our US car insurance or our credit card insurance coverage would work in Sicily even though I had a letter from my credit card stating what they would cover. The additional insurance that they said was required more than doubled the price that I was quoted when I made the reservation.
Ron45 Reviewed on Aug 21, 2018, 6:31 PM
Car was perfect for our needs, quite new and in good condition. It was actually through Hertz, whose staff were very cranky and rude on return. They seemed overworked. Once we got to the counter and they inspected the car all was quick and smooth. It is not terribly clear how to return the car and no guidance was given. Price was fair.