Annie123456789 Reviewed on Mar 5, 2019, 1:53 PM
I will never book through AVIS again. I have arrived with my VISA card, driver's license and copy of my passport. They apparently needed the real version of my passport, while they never indicated this in advance. And that while a driver's license is an official identification document. After many calls left without a car and without getting a refund. The man behind the counter was not very helpful either. The only way to get in touch with the organization was to call. That is quite difficult if you do not have a Dutch SIM card. You would think that the office should be able to help you? Then I went to Hertz. With my driver's license, VISA and copy of my passport, it was no problem to get a car. They were super friendly! So from now on I will go there immediately.