Mehrdad Reviewed on Jan 26, 2019, 8:14 PM

I had a terrible experience regarding the rental car with Payless company in Istanbul. From the beginning mistrust from the behavior of the guys at their office. First, the damage insurance was mentiined in the website as “optional” but on the day of pickup they said compulsory and if i don’t like to have it I must guarantee a large amount of money (around 10,000 usd) on my credit card!!! I said why didn’t you mention it on the day of reservation??? So charged me around 11 $ per day, while the rate was 9$ per day!!! Second, on the day of drop off, they told me to drop the car at the airport departure parking, and didn’t tell anything about parking costs. Suddenly the payless company guy told me you must pay 25 tl for the parking!! I said why should i pay this money only for entering the parking? Then i went to the parking management office and they charged me only 15 TL!! (Extra costs)

Fadel Reviewed on Jan 17, 2019, 5:20 PM

Cheaters. We agreed on a price online then they duplicate the price onsite. Then when I drop off the car they refuse to return the insurance amount!!!

Ricardo Reviewed on Jan 11, 2019, 6:57 AM

It was easy to pickup and dropoff from different points.

Hamo Reviewed on Sep 29, 2018, 4:18 PM

I did not get the car one but one class lower the car had 50000 t km on it

Gökhan Reviewed on Mar 7, 2019, 9:02 PM

In total good but the vehicle delivery took about 2 hours and needed several phone calls. When someone in Turkey talks about 5 minutes, it starts from 30 minutes.

Nene Reviewed on Jan 22, 2019, 11:02 AM

The day we arrived, no indication as to the recovery of the vehicle. We had to wait in front of the airport for someone to hand over the vehicle and who was late. But that is nothing compared to the return. We met them at 18:45 at the airport our flight was at 20:20. Arrived at the airport person. They are called they do not answer. We had to harass them to finally answer. They answer me and tell me that they arrive to pick up the vehicle in 5 minutes. It was already 19h. So the ordeal began! We had to register and they were still not there. Because of their delay we were 2 fingers to miss our flight. They were lying to us saying they would arrive in 5 minutes. And that until 20h! We stayed to wait without anyone ever coming. We then put the keys in a place where they could recover them. As soon as I told them that we will leave because of them we will miss the plane they told me not to leave! I was amazed by their lack of professionalism! They charged us' one more day 'when they gave us the car 1h30 late and they arrived' after our flight. No commercial gesture or excuse for the inconvenience they caused. We kept the car 3 hours longer even though they told us that they then had another reservation to which the day was also charged. So advice, avoid them. It is better paid slightly more and fall on real professional than passed by these people. We never saw their office or agency. Everything was done without the car. We found 'his strange.