SAH Reviewed on Dec 7, 2017, 5:32 PM
1. When I made the reservation for the vehicle, I did not register with my Avis Preferred number. When I arrived to pick up the car, the employees tried to switch the rental to include my preferred number, and the cost went up, so they kept it as it was. I appreciated their efforts, but I guess I don't understand why when you are a Preferred customer, you might pay more. 2. When I brought the car in at the end of my trip, it was raining hard and very windy. I drove the vehicle into the Avis spot closest to the canopy (and closest to the rental office building) where I assumed I would be met by someone to check the vehicle out. I waited 5 minutes. When no one came, I got my luggage and brought it into the office, figuring I could turn in the keys there. It made sense due to the nasty weather. But when I got into the office, they couldn't take my keys and finalize the transaction, and were surprised that no one met me outside. They told me to drive the car to near space A13. So, for the 3rd trip walking through the wind and rain, I got back into the vehicle and drove it 50 feet to near space A13, where the attendant sat inside of her car. She got out, braving the elements for about 1 minute that I had to put up with for about 10 minutes. I made four trips through that weather, instead of one.
Jones Reviewed on Oct 11, 2017, 11:34 AM
The only thing that disappointed me was that because my flight got in earlier than the time my reservation was scheduled for, I had to sit & wait almost two hours before I could check out the car. The service person told me if I did not wait until my scheduled pick up time the rate would have increased substantially. I was traveling with small children so I asked if there was anything she could do to help & she told me all she col do was wait for the computer to change the rate at my original pick up time. I just expected a little more effort of customer service. However on the plus side, when my time came there were about 40 people in the line but she didn't make me wait again, she took me ahead of the others.