Iris Reviewed on Mar 10, 2020, 4:32 PM
Representative was courteous and informative. Friendly too
Nan Reviewed on Mar 8, 2020, 1:26 AM
Rental car was not ready although I had reserved weeks in advance. They told me the wait was 1-2 hours. Went to adjoining rental car company and a car was provided within 15 minutes. Budget was one of the best car rental companies In Puerto Rico and now the worst. Employees don’t even care or have an idea about customer service. The employee at the rental counter is happy to cancel the rental and does not even try to resolve the situation for the customer. This demonstrate that the company is not worth working for.., so sad.
Catie Reviewed on Mar 2, 2020, 7:33 PM
Line moved fast, but I think it was due to the fact that they were not really going in to details of the rental agreements. I went on a toll road and tried to pay, but it was explained to me by the person at the toll that I had a pass when this was not shared with me. Additipoally, I wanted to return to the airport 1 hour after my 24 hr rental was up, and they said I would be charged for a second day. Seeing as the rest of my party coming from a different city would not land for an hour I requested to come back in an hour and it was implied that this was not an option and the long line behind me was pointed out. He said Just come back an hour early which seems easy, but when I was returning at 4 am, it was not preferable. Many scratches on the car and car was not perfectly clean when getting it.