Never going back Reviewed on Jan 31, 2020, 5:45 AM
I pick up my car and had a long wait then paid more for a car I did not reserve. Then I drop off the car and there are zero peraonell to help me or answer any question. So I call....and the dude on the phone say s that I had to have returned it by 9pm. I specifically put in my reservation that I would return it by 10pm. I was there at 10:01. The personel on the phone just kept repeating I had to have been there at 9 pm. That’s not the way you speak to a customer , by telling him he had to have done x when I had a reservation and the staff who rented the vehicle to me told me midnight. Finally the guy just told me to leave the keys in the car and I was ok. Which ended well but the last thing you want after a 18 hour drive is people who continually trigger you. That and the building I was standing in was closing. Ended well, but took me a few hour s to unwind from that drive. The lasting taste in my mouth is rent from another company NOT Budget, rent a disappointing experience, company
BK Reviewed on Jan 19, 2020, 4:23 PM
Despite holiday weekend, not much of a wait at all at counter to get vehicle and easy access to the vehicle and out of the facility.
Frederick Reviewed on Jan 1, 2020, 4:23 PM
Great service from start to finish. Car was great. Could not have asked for better.