BrianR Reviewed on Sep 2, 2020, 5:48 PM
The check-in and pick up was seamless. We got a 12-passenger van and it was brand new with low miles. We drove it out to Montana and back with no issues at all. Car was clean and still smelled brand new.
Steven Reviewed on Mar 12, 2020, 5:35 PM
They were friendly and helpful. Definitely will use budget again!
Never going back Reviewed on Jan 31, 2020, 5:45 AM
I pick up my car and had a long wait then paid more for a car I did not reserve. Then I drop off the car and there are zero peraonell to help me or answer any question. So I call....and the dude on the phone say s that I had to have returned it by 9pm. I specifically put in my reservation that I would return it by 10pm. I was there at 10:01. The personel on the phone just kept repeating I had to have been there at 9 pm. That’s not the way you speak to a customer , by telling him he had to have done x when I had a reservation and the staff who rented the vehicle to me told me midnight. Finally the guy just told me to leave the keys in the car and I was ok. Which ended well but the last thing you want after a 18 hour drive is people who continually trigger you. That and the building I was standing in was closing. Ended well, but took me a few hour s to unwind from that drive. The lasting taste in my mouth is rent from another company NOT Budget, rent a disappointing experience, company