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2.0 Out of 10 (2 Reviews)

1 Station

7540 west 119th street

Average Pick-Up time: 0-10 minutes

2.0 Out of 10 (2 Reviews)

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5.0 out of 5.0 1.0 out of 5.0

jackie27 Reviewed on Jun 23, 2020, 2:32 PM

The car had not been cleaned well at all. Popcorn, lots of hair, and melted lip balm everywhere!

5.0 out of 5.0 1.0 out of 5.0

Lt Reviewed on Dec 30, 2018, 6:29 PM

Originally booked a car a month in advance and prepaid for it. When we went to pick it up at the scheduled date at Budget, the building was closed and a sign said “we are servicing our vehicles; call this number for immediate asssistance.” We called the number and no one answered. Left a message and called again. Finally a woman picked up and said she’d be right there. After going inside, I thought it would only take a minute or two to check out the car since we’d prepaid. No.....the woman proceeded to require me to show proof of insurance when I declined theirs. When I showed her the card, she said that wasn’t good enough and she had to call the insurance company to confirm that I was a customer, which took a good 15-20 minutes. I’ve rented cars for a decade and have never experienced this level of scrutiny by a car company. Finally got the car and she told me to check it for scratches and mark them before I left. The car was black and it was raining, so it was hard to see, but I marked one scratch that they hadn’t caught. You’d think if they showed such scrutiny over insurance that they’d have a clear record of scratches/scuffs on their car, but they didn’t. I drove it without any incidents. Upon returning the car at the airport a few days later in the early a.m. hours with a plane to catch, a woman gives the car a walk around and says it’s okay to go, but then gets her flashlight and goes back and shines it all over the car and says there’s a scratch/scuffing on the back. Keep in mind, it’s not visible at all without a flashlight. I explained that I hadn’t experienced any accidents and that when I checked that car out, it had been raining and I couldn’t see everything. I took a photo of the scratched area of the car without the flashlight to show that you can’t see it without added light. The woman said she had to file a report because they had no record of it and that I had to leave my information with them in case they decide it will cost them money to fix it. I had to fill out info stating that to my knowledge no incidents had happened when I was driving and that I could have easily missed seeing it when I picked the car up because it was raining which would have obscured it. They said “don’t worry about it; they’ll only call if it’ll cost money to fix it,” whatever that means. Long story short, I’ve never had such a terrible experience with a rental car company and will never use Budget again.

We collected 2 reviews in total for all stations in Overland Park, Kansas, United States of America with an average score of 2.0/10.
Please be aware that some of these reviews may have been translated automatically into English.