Reviewed on Mar 9, 2020, 1:06 AM
My experience with Budget was not what I expected for the money I paid. Prior to flying into Nadi we had arranged the pickup time for 6pm Fiji time. Flight landed just before 6pm and so I made my way to the Budget counter, I was then told that the vehicle was not ready by 6pm as it had just come back and needed to be clean etc, i was told this would take 15min but eventually after an hour the car was ready. To my surprise the car received was not a Sizuki Swift which is what I booked, but some other type of Sizuki, I was then told we dont have the car you booked, but this is similar.
I was also not told upon making the reservation that a FJD$500 would be payable on picking up the car.
Over all, terrible communication skills, booking website/Budget is not transparent about costs, or vehicle you're receiving, or if there may be any changes to time that could affect your travel time and holiday.
Reviewed on Mar 7, 2020, 12:45 AM
The car was clean, tidy, and within easy access of the airport.
Reviewed on Dec 29, 2019, 5:37 PM
We rented a Suzuki Jimmy but got upgraded to a small Hyundai SUV. This was definitely not an upgrade and, in fact, the vehicle should have not even been rented, especially not for what we paid. While the vehicle didn't break down on us, it sounded like it was going to break down which made us very nervous driving around Fiji. The exterior was all scratched up and the interior had multiple items broken or not working. In over 20 years of renting vehicles around the world, I've never rented a vehicle in a condition as bad as this vehicle...not even remotely close! In addition, it took far too long for the vehicle to be delivered to pick up the vehicle.