Tom Reviewed on Feb 12, 2019, 12:51 AM
Received car with low tire pressure light on and the girl seemed annoyed that I brought it to her attention. The car was great and awesome gas mileage. Was over booked and had to wait for car at both places and both rentals. Other then the girl at saint Petersburg rental office with bad attitude and on phone the entire time we did our rental I was very happy with the car.
raquel Reviewed on Jan 4, 2019, 6:46 PM
Our experience was fantastic both picking up and returning.
Disappointed Traveler Reviewed on Nov 13, 2018, 7:51 PM
Our experience was very poor. The location that we reserved the car from only had two vehicles available and neither was in the vehicle class that we reserved. The agent offered a different car that was of a different type but did not offer to reduce the rental rate. He then sent us to a different location but said that he could not change the reservation and that we had to call the central customer service phone number and change the reservation ourselves. That meant a cross-city taxi ride (to pick up our rental car) and a long wait on the pick-up line at the airport. This lost us several hours of our vacation and added hassle and expense. We were very disappointed that Budget failed to have available any car in the vehicle class we reserved in advance.