xaver gramkow Reviewed on Jan 14, 2020, 10:19 AM
Pickup was easy and fast, about 5 minutes. There was the usual unnecessary pressure to buy insurance and a gps which seems to be common by all Rental Agencies in FRA. The only think different was that fuel was added as a hold only. We had a Citroen C4 which was very nice, and already had a GPS build in. Nice and roomy and getting about 50mpg at 60 mph (100 kmh). Return was easy but longer than in the US. They seem to be obsessed to check every inch of the car for damage. Again, this is common for FRA agencies, so we are used to it and allow for the time.
Henrique Reviewed on Nov 26, 2019, 11:58 PM
while dropping the car, 3 employees took an abnormal check on the car for 10 minutes and found a very questionable bump on the side, which I am 100% wasn't done by me. I have images that show that this bump cannot be seen from many angles. Next to me parked another customer, which had her car checked by only 1 employee in less than 2 minutes. I think they were purpusely instructed to do this can of treatment on clients which rented their cars via thrid party car rental websites. I have to request the reimbursement of the debit of 250 euro for the bump with Allianz insurance company, which I find totally unfair in this case (and time consuming). This makes me question whether it is worth using third party rental websites in future.
Alexander Reviewed on Jul 12, 2019, 5:52 PM