NilsF Reviewed on Jun 14, 2019, 11:15 AM
Scanned the rental car sites for a convertible car and found an Audi A5 or similar on carrentals.com. When picking up the car, I got a Opel Insignia wagon which of course is far from the same category as an Audi A5 convertible and also much cheaper. I complained but all they could do was to offer a VW Passat which is still far from what I ordere and payed for. One thing is the vacations roof less cruise in a luxury car was ruined but we did ended up paying double price for a cheaper car than we ordered. Absolute the worst experience I have had with a rental car company and can of course not recommend renting your car here. Budget who was delivering the car did a good job to try fix this but the rip off is on Car Rentals table!
Brenda Reviewed on Jan 6, 2019, 2:15 PM
In first place, I booked with budget because I found a car that was really cheap. After my reservation, I had some questions and tried to contact the company. I called to a number located in the Netherlands (I think it was a +31 number), but the number wasn't in use. So after that, I tried to contact the company in mail but didn't get any answer before my departure to Copenhagen on monday. I wanted to be sure that everything was alright, so I went to the car rentals station. Unfortunately, I waited there for 1,5 hours just to get an answer to my questions (there was 1 lady before me, 1 man crept for and 1 man after me). For the rest, everything was fine.
J. Reviewed on Dec 4, 2018, 10:49 PM
Easy pick-up and return. No issues at all.