Paul Reviewed on Jul 27, 2019, 1:19 AM
Took 45 minutes at counter. Reserved car was not available. We were issued a different vehicle and then charged $48 for upgrade. Paperwork indicated full tank of gas but only had 3/4 tank. Unable to ffind drop box when returning vehicle. On the plus side, staff was friendly and vehicle was clean and in good working order. Not sure we will try this company again.
James Nickles Reviewed on Jul 26, 2019, 5:39 PM
Lot attendants in charge of interior detail need to step it up a notch .it cost the company a star
Melanie418 Reviewed on Jun 24, 2019, 4:39 PM
When I arrived at the rental counter there was one lady working which is fine but the line kept growing behind me. When it was my time to pick up the car she stated that she had a smaller car available and asked if I wanted it. Ma’am not trying to be mean but I paid for an intermediate car so I want an intermediate car. She then proceeded to state that she had a car but it would be a ten dollar upcahege. No, ma’am I’m not upgrading I want the car or a car like a reserved. She finally called to get a car to the lot . When it pulled up I said to Myself you gotta be kidding me she gave me a compact car . I went to the front to ask her why she would tell them to bring a compact car when that’s not what I paid for. She argued with me and said that’s an intermediate car. At this point I’m over the situation and just want to get to my destination. As we get in the car and start driving it starts making rattling noises. I put that badboy in reverse and Went back to the counter to tell her not only is she giving me a car I didn’t pay for but there was definitely something wrong with this car. She was not happy with me but at this point I’m a paying customer I don’t want to be stuck on the side of the rode or have something else happen to me. She then said pick a car out of isle 2 and bring me the key so we go to isle 2 and look st the cars . One car we liked had no key so we moved to the next one which was a Kia. This car looked like they had totally forgot to clean it there was dirt everywhere. Took pictures of it .. but this was my only option st this point. My boyfriend who was trying to calm me down said that he would clean it . That’s not the point I’m paying for something and I expect it. It was not a pleasant experience with this rental provider I will be contacting them.