jtb2018 Reviewed on May 18, 2018, 4:33 PM
I always love working with Fidel at the Loreto Int'l Airport in Baja California. He provides the best service! Everyone at Fox/Ace/Mex in Loreto are great.
Gary F. Reviewed on Apr 18, 2018, 4:53 PM
Terrible. They nickel dime you. Customer Service sucks. I will never use them again.
Donnagg Reviewed on Apr 9, 2018, 5:24 PM
My experience was bad from the start. Even though I had purchased collision insurance, agent informed me I had to pay $23.99 per day of required Mexican insurance. False advertising, given the initial daily rental rate I secured through Car Rentals.com. In addition, we were not informed that the car's gas tank was not full (in fact, barely 1/4 tank. Only realized this when driving on an isolated road in the late evening - very fortunate that we weren't stranded! ). I have rented cars all over the world, and have NEVER not picked up a car with the understanding of a FULL tank, and the expectation that I return it with a full tank. Consequently, I had to purchase and return a car with virtually a full tank of gas, and got NO credit for it, even though I presented the receipt. Very poor customer service.