Simon Reviewed on Aug 5, 2019, 5:43 PM
The Reno Avis facility relies on your car being delivered to you, rather than going to a marked stall location. I had to wait 45 minutes for my car to be delivered. To make matters worse, when I dropped the car off at San Francisco airport 45 minutes late, I was charged $36 for the additional hour, even though, in reality, I had returned the car exactly on the 48 hour mark, owing to the late delivery at pick up.
Michael Reviewed on Feb 12, 2019, 10:34 PM
My flight was shorter than it took for me to rent my car from Avis. I sat out in the cold for an hour waiting for my car. I went to the window to inquire why it was taking so long, she then handed me my keys that she was HOLDING on to. I was 10 feet away from here the whole time! I booked an Impala and was given a rear wheel drive Charger for the SNOW.
Alison Reviewed on Dec 9, 2018, 6:32 PM
I usually rent from another company, so it’s been a while since I had to deal with someone at a rental counter. To my surprise, the rental process was fast and easy. Thanks!