TC Reviewed on Jul 13, 2020, 11:00 AM
Picking up the car at LGA was not great. I was assured over the phone prior to booking that if I paid ahead, I would be able to get the keys outdoors and complete registration without having to enter a building during the Coronavirus pandemic. However, when I arrived to pick up the car, all the staff told me I had to go inside, and were not willing to bring me the keys outdoors. What's more, the computers were down, prolonging the wait time of everyone on line. I felt deceived and disregarded. Curbside pickup for rental cars seems like a simple and crucial pivot for companies like Avis to make in this time. It seems irresponsible of them to continue business as usual, though I appreciate the mandatory mask wearing. I felt bad for the counter staff, put in what felt like an uncomfortable and difficult position. The Avis higher ups owe their employees and customers a better service and more attention. Otherwise, the car was fine and dropoff in Washington was easy and straightforward. I did not have to enter a building there thanks to a flexible staff and dropoff system.
Carlos Reviewed on Feb 24, 2020, 6:22 PM
These extra fees ($20) were not mentioned on reservation with carrentals.com. it stated the total price which was not the total price...
Vik Reviewed on Oct 22, 2019, 5:38 PM
Avis had the car ready for pickup. Car was clean and had a full tank of gas.