Tom Reviewed on Feb 23, 2019, 8:08 PM
they couldn't find the reservation and then the amount was wrong and I had to fight to get the right car
Bram S Reviewed on Jan 30, 2019, 12:07 PM
My experience in Rome is downright bad. I feel seriously sewn (and then I express myself softly!). The total amount of the booking through Cardelmar was € 39.10 (including the estimated taxes and surcharges). I ended up paying € 85.00 for AVIS. Totally unclear why. No extra insurance was taken out (which she wanted to charge me for € 25.00 extra per day, while Cardelmar indicates that I already had all-risk ?!). The amount was also properly explained by Avis afterwards. Very select English speaking staff from Avis. Simply downright bad! Never again Cardelmar, never again Avis!
MiPo030 Reviewed on May 1, 2018, 7:34 AM
The car corresponded to the rented category and was new. The return of the rental car was quick and easy. There is a star deduction for a somewhat annoying employee when renting the car. He wanted to cheat us necessarily a supplementary insurance or a larger car for an additional charge. Also, the credit card was blocked with an amount for one tank, even though we said we would give the car a full tank.