Bugaboo Reviewed on Oct 30, 2019, 8:42 PM
This is the second time we choose Alamo for a rental car as it had 5* ratings. The prior time, the battery on the key FOB died on us and we had to take the car all the way back to the airport to exchange it after spending an hour on the phone with their emergency phone number. This time it was again a disappointment again as the car's front end felt like it was damaged from prior renting, but they still rented it out. Also, we pointed out the damages to Alamo before we took the car but they didn't care to mark them... as they were allowable, but when we brought it back to return, they questioned us on some of the dents which were pointed out when we first rented the car. We also brought to their attention that the front end seems like it could be unsafe but they didn't seem interested in our concerns. For $700 (16 days rental), we felt that Alamo should have had better, more reliable vehicles for their customers. We are very disappointed as we have been very happy with Alamo in the past.
TMK Reviewed on Sep 1, 2019, 2:18 AM
Short shuttle to pick up point. Was in my car in 10 minutes, return took less than 5. Friendly staff and excellent service!
Kimo Reviewed on Jul 15, 2019, 11:00 AM
Everything was smooth from booking the vehicle, shuttle, pick up of vehicle and drop off. All staff involved were professional and quick to get me in and out.