Onna Reviewed on Jun 17, 2020, 4:26 PM
When my flight landed there was no one at the counter. I had to go to the parking garage to find the agent. Then there was a long line and no cars. We all had to wait for cars to be returned to get a vehicle. I had to wait over an hour to get my car. The car itself was good, but it wasn't washed or cleaned inside properly.
Mrs. VO Reviewed on Mar 12, 2020, 2:39 AM
I rent a few times a year and Alamo is my usual go to vendor. Their prices are usually good and the vehicles are very nice. I recently needed a weekend rental, and I was quite pleased with the vehicle and the customer service. When I returned the vehicle, the Alamo worker was ready to check me out of my vehicle immediately, but the person checking out new rentals had a very long line, therefore, due to 1 way out, we had to wait at least 20 minutes to get out of the rental area, which caused me to miss an appointment. This was very unusual for Alamo at this location. Return and checkout is usually a smooth transition. Not sure what was going on with the clerk checking out new rentals on this day.
Dave Reviewed on Jan 23, 2020, 3:57 PM
quick and easy pick up. Had my car ready and clean.