Chris Udermann Reviewed on Jan 4, 2020, 8:08 PM
We landed on Christmas Day so we were in a hurry to get to Grandmas - gave Credit card and rep stated there would be a deposit, which is standard as we have rented many many times from various companies. Gave me a total of $411 , which I stated, including deposit , rep said 'yes .... beacause my email from Carrentals comfirmation listed our rental at $342 , I thought nothing of it. At drop off , the attendant printed out my receipt and my charge was totaled at $411 ….. I had to go to the counter and find my confirmation email on my phone and show to a different employee so they could credit me back - we will see on my credit statement the next billing cycle if that was done correctly. Also I paid for a full size F150 pickup - all they could give me was a Nissan Frontier , which is not a full size pickup - felt I got less than what I paid for.
Deb Reviewed on Dec 26, 2019, 5:43 PM
Reese was fantastic. My flights hadn’t gone well, and Reese was just so personable. I told him he was the highlight of my trip. And he was.
Alice Reviewed on Oct 11, 2019, 1:40 PM
Car was lean and upkept, and the drop off experience was so easy. Great customer serice, friendly and efficient.