Customer Testimonials

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Survey Date Vendor Reservation Date Customer Location Comments
03/09/2014 ACE 02/05/2014 CHARLES L. FLL We received an unexpected upgrade to a Ford Mustang Convertible - it was a fabulous surprise at no extra charge!!!!
02/28/2014 ACE 02/19/2014 DAVID S. MCO Everything worked out well. Car was ready when we arrived and as promised. Great experience and will use CarRentals & ACE again.
02/21/2014 ACE 02/17/2014 MICHAEL S. INDN01 The Ace Rep (Pete)was great!He was very friendly and made sure I was well satisfied with my accommodations.
02/24/2014 ACE 12/02/2013 DONIA M. JAX Had a great rental experience with ACE, and our car (Hyundai Elantra) was probably one of the nicest car rentals we've had in a long time!! So smooth and easy dealing with the ACE folks. I will definitely use them again!
02/20/2014 ACE 01/31/2014 MICHAEL S. JAX Staff was outstanding and very helpfull - Thank you!
02/14/2014 ACE 02/10/2014 LETICIA G. AUS William was great, kind, and on point with the company's info/policies. I will definitely like to rent from ACE again.
02/22/2014 ACE 12/02/2013 MARVIN S. FLL very pleased with Ace. Would definitely rent again from them
02/15/2014 ACE 01/19/2014 RICHARD C. JAX Alicia was exceptional, and the rest of the staff we're great. I will reccomend their company
03/10/2014 ACE 01/23/2014 ROBERT G. JAX I was very pleased with the treatment from your staff and would definitely use Ace again. The car I was given was excellent and very reasonable and great mechanically. Bob & Marylou Plainview, N.Y.
02/13/2014 ACE 01/08/2014 RYAN H. SJU Everyone was very kind at ACE, it was a bit slow on the shuttle to the rental. But check in and check out time made up for it, very fast! I even forgot my luggage there and they held it for me for the entire week! We had a great experience and the best prices I could find was with ACE.
02/11/2014 ACE 01/26/2014 DAN H. ORD I had never heard of Ace before I rented the car. They were efficient and very easy to deal with.
02/06/2014 ACE 01/02/2014 DANIEL S. ORD The service was quick, the people friendly, and the vehicle was immaculate. Plus I got a nicer care than was promised. Keep up the good work!
02/08/2014 ACE 02/02/2014 DAVID L. AUS Great experience! I was hesitant to rent from an "off-brand" agency, but ACE lived up to its name. We received a car with less than 250 miles on it. Great rental and return service. I'd recommend ACE to anyone!
02/12/2014 ACE 12/05/2013 RICHARD R. SJU We were very pleased with renting our car through ACE and!! Thank You!!
02/08/2014 ACE 01/29/2014 DAWN D. ORD Very satisfied with all aspects of ACE! Had never heard of this company before. Will definitely use this rental company again! Thank you.
02/12/2014 ACE 12/16/2013 ROCCO F. ORD One of the best car rental experiences I have ever had. I will definitely rent from Ace again.
02/01/2014 ACE 01/21/2014 JOSPEH A. ORD This is the first time that I have used either or Ace. I was concerned that since Ace was not one of the big guys that it wouldn't be as good. I was wrong. The only difference was that I had to call a number to get picked up at the airport, but they were there very quickly (apparently they do have vans that periodically go through the airport). When I got to the rental building, they were very nice, appreciative of my business, and helpful - from the van driver to the desk person. I was very impressed. On the return, I was in a very big hurry do to weather issues - the van driver was very helpful and assured me that he'd get me there in time - he loaded my bags and sure enough he did. All in all it was a great experience, and I'll definitely use and Ace Car rentals as well.
01/31/2014 ACE 01/20/2014 GLORIA G. ORD I had never used Ace before. I was handled quickly and the gentleman who rented me the car was delightful.
01/28/2014 ACE 10/01/2013 RALPH H. JAX We had never heard of ACE before and were a little skeptical because it was an excellent price. You know . . . if it's too good to be true . . . Well, our experience turned out to be excellent and we will be sure to check with and ACE first from now on.
02/02/2014 ACE 01/04/2014 ROBERT T. LAS Great price and value
01/25/2014 ACE 12/14/2013 ILYA P. SAN Yes, everything was great. No complaints whatsoever. Thank you. Very nice staff...
02/01/2014 ACE 01/15/2014 WENDY U. DAL Best car rental experience that I've had - and I've had a lot!
01/23/2014 ACE 01/16/2014 LISA M. IND I was very pleased with my decision to rent from ACE. The staff went over and beyond, and they were able to upgrade my rental, without me asking, for no additional fee. VERY pleased, and will rent with them again.
01/28/2014 ACE 12/15/2013 CYNTHIA R. SAN All perfect. Thank you !
01/19/2014 ACE 01/02/2014 TAMARA O. TPA Best rental experience I've ever had. Thank you, Ace!
01/16/2014 ACE 01/14/2014 CARY S. SFO The team at AVr was exceptional. I was taken by surprise by their courteous, professional and grace they displayed.
01/21/2014 ACE 01/12/2014 GABRIEL R. MSP Attentive, fast, courtesy. Awesome
01/19/2014 ACE 12/27/2013 JOHN K. MSP Very nice locally owned and operated agency. They are my preferred rental agency in Minneapolis
01/16/2014 ACE 01/05/2014 DONALD P. ORD The initial employee, Ivette, was outstanding. I rent lots of cars and deal with many types of associates and Ivette was the most professional, friendly and informative person Ive dealt with at an agency. Please pass along my thanks.
01/18/2014 ACE 01/02/2014 LESLIE C. ORD I Love You Guys ,, you guys will be the only place I rent from
01/10/2014 ACE 12/17/2013 ANDRES Q. FLL Great service, friendly staff, very nice vehicle.
01/13/2014 ACE 12/27/2013 LOWRA C. CHIC01 I had a pretty good deal. Impressed by Ace Rental service. Staff was wonderful. Will definitely think of Ace the next time around.
12/29/2013 ACE 12/26/2013 GARY S. CHIC02 Great experience overall. Best rate, but I had to pay $3.00 for overnight parking on my personal car. On the other hand I was upgraded to a 40 mpg Hybrid for $2.00 so overall it wasa good rental. ACE was professional and courteous and organized.
01/02/2014 ACE 12/13/2013 MICHAEL S. IND ACE staff is always above other major car rental staff at the Indy airport. They are very knowledgeable, professional and friendly. I will continue to rent from them.
01/05/2014 ACE 11/11/2013 JOHN S. TPA Very good experience. Would rent from Ace again!
12/26/2013 ACE 12/15/2013 KATHY G. MSP This was my second rental with ACE. I continue to be a very satisfied customer and will be back again. Thanks!
12/23/2013 ACE 12/18/2013 FRANCOIS B. MSP Excellent value, great service
12/25/2013 ACE 12/12/2013 GREG S. ORD An absolutely outstanding experience with ACE. The O'Hare staff was fantastic. Will use and recommend ACE without hesitation.
12/11/2013 ACE 12/08/2013 GARY J. YWG Best car rental in Winnipeg and by far the best prices!
12/06/2013 ACE 11/26/2013 SUSAN C. SLC Best car rental experience EVER! Will definitely use ACE again. They should all get bonuses or something...
11/30/2013 ACE 11/25/2013 ARACELI G. MSP I was extremely impressed with the staff at Ace. They were very professional and courteous. Since I was from out of town they went out of their way to guide me to the offsite location (from the airport) to return the car. When I arrived they had the shuttle ready and paperwork ready to expedite the rental return. I really appreciated their friendliness and care!
11/22/2013 ACE 11/11/2013 LINDA K. ORD A great company I never used b 4 but will now. I was so happy to have a Prius for only a few dollars more
11/16/2013 ACE 11/12/2013 Babak V. MSP I don't normally leave reviews but the ACE experience was the best I've seen for an airport rental service. I was dissapointed that ACE was off airport but their service and staff were absolutely amazing! Really surprised this time with a discount rental !
11/14/2013 ACE 11/07/2013 PHILIP M. BQN Everything was great. Rental price is very affordable.
11/17/2013 ACE 09/10/2013 JUDY B. FLL My experience with Ace was wonderful. No problems
11/24/2013 ACE 11/04/2013 JANET A. MBJ Staff at Ace/Danjor in Mobay such a delight to work with. I am in Jamaica on business/personal every 6-8 weeks and I have rented from many different companies. Since I found Ace, I would never go anywhere else!! Quick, simple and very professional!
11/14/2013 ACE 10/16/2013 JOHN G. MSP Good value for money.
11/08/2013 ACE 11/04/2013 ELIZABETH C. ORD The shuttle driver from O'hare was great and the staff at the pickup and dropoff counters were outstanding!
11/14/2013 ACE 09/23/2013 MICHAEL S. SAN This may have been our best car rental experience ever. No hassle check in and before I could hand the check out guy my paperwork, the shuttle driver had walked over to the car and unloaded my bags and took them to the shuttle. Nice.
11/11/2013 ACE 11/03/2013 DAVID B. ORD Your website is quick and easy. You keep getting me good rates, I will keep using !
11/09/2013 ACE 10/28/2013 GUYLAINE C. ORD I rent cars regularly and usually with major car rental companies. This experience has been by far the best. All the staff was extremely pleasant and eager to help everybody. From my arrival to the return of my car, as well as my driver on the shuttle back to the airport who took the time to ask me questions in order to better identify where to drop me off, everyone was helpful . I only had 45 minutes to make my flight and he made sure he sped things up. I will definitely rent with Ace next time I come back to Chicago.!i go 4-6 times a year. I will also look at other locations you operate for my other travels. Thank you'
11/05/2013 ACE 08/20/2013 MICHAEL C. ORD Great service. Completely hassle free. Brand new fully loaded Durango for a great price.
11/06/2013 ACE 10/13/2013 CARLOS R B. JAX Ace staff have outstanding customer service.
11/01/2013 ACE 10/16/2013 KRISTINE L. ATL The female customer service rep was professional and very friendly. Even more impressive, she had my completed contract and keys waiting for me at the counter when I arrived because I was a regular customer. VERY IMPRESSED AND VERY APPRECIATED!!! Also love Mikey, who pulls up my car. HE is always very thorough to make sure there is no previoius damage and that I am happy with the car. Great rental experience!!! Please recognize those two employees from ACE for me. =) That kind of service will keep me coming back! kristi Lee
10/29/2013 ACE 10/14/2013 BETTY D. IND I have used ACE through before, but this Indianapolis location team was the best experience yet, even better than the last time I used that location! They were helpful, loading the luggage of 7 of us into the mini-van and putting it on the shuttle when our trip was completed. EXCELLENT in all ways. (The mini-van was great, too).
11/01/2013 ACE 10/03/2013 ANNITA D. MSP The service to and from the airport was awesome. So friendly and accommodating. Service was fast. Car was just what we wanted. clean and ran great. I will recommend you to my friends. Thank you. Great experience for a first timer. Soon to be a second timer. :)
10/28/2013 ACE 10/11/2013 REGINA D. JAX Everyone who I dealt with for my car rental was wonderful. I had a great experience and will use your service again. Thank you!
10/29/2013 ACE 09/30/2013 ORLANDO B. PBI Excellent service and the best rental car experience ever!
10/28/2013 ACE 09/22/2013 KAREN C. ATL My best car rental ever!
10/22/2013 ACE 10/16/2013 DOUG K. JAX My experience with ACE was outstanding. I was quickly in and out at the reservation desk at both pick up and drop off. The staff was friendly and helpful. The price was amazingly low. Frankly, I was surprised at how great everything was. Far exceeded my expectations. Best car rental experience I've ever had (and I've had a few).
10/25/2013 ACE 10/13/2013 CHRIS M. AGS Counter staff super friendly and helpful. ACE is consistantly good from location to location.
10/24/2013 ACE 10/08/2013 SAYED J. SXM This was the first experience I had renting thru and ACE. Both scored high points with us. I have already booked a second car for our next rip to Tampa FL using CarRentals. Thanks. Sayed
10/17/2013 ACE 10/13/2013 MARIANNE M. ORD The people at ACE were outstanding. They were so helpful and went above and beyond!!!
10/15/2013 ACE 10/07/2013 R S. JAX Really friendly, efficient staff at ACE. Thank you!
10/16/2013 ACE 09/05/2013 LOLLY J. ORD I was completely impressed with your company. I will always rent from you when I can. Thank you!
10/12/2013 ACE 10/07/2013 KRISTIN M. MSP The Ace staff were all so friendly and helpful which I very much appreciated since this was my first car rental in MSP. I will definitely rent from them again. Thank you!
11/08/2013 ACE 09/12/2013 JO B. FLL I would never rent anywhere else again. Thank you!!!!!
10/13/2013 ACE 10/04/2013 SHANNON H. JAX Ace of Jacksonville, FL is the best car renting experience I've had, ever! The customer service and genuine care shown is something I haven't experienced in a long time; the staff there is phenomenal. Thanks so very much. Traveling is always tough and tiring and Ace made it so much easier.
10/16/2013 ACE 09/20/2013 JASON H. MSP Best deal from all sites and great service from ACE. Quick and easy, would definitely use the site and ACE again!
10/13/2013 ACE 09/01/2013 ROBERT S. MSP Great car.....excellent gas mileage.....I think we got 41 mpg
10/06/2013 ACE 09/17/2013 DAVID C. MSP Best car rental experience in years. Outstanding service. As we were arriving late at night, we had reserved our car for a morning pickup not wanting to drive in a strange area. Had stopped at Ace desk to confirm reservation. Later when the desk closed the agent noticed us stranded still waiting for our hotel pickup and insisted the ACE shuttle take us to our hotel which was enroute to the Ace lot.
09/29/2013 ACE 09/24/2013 TANIA A. SAN Justin was incredible....knowledgable, expeditious, and professional
09/23/2013 ACE 09/17/2013 CATHLEEN S. SAN I was very happy with my experience with ACE and Car Rentals overall.
09/26/2013 ACE 09/18/2013 FELIPE R. SAN Every employee there was wonderful and very helpful. I had a great experience with ACE and would certainly go back. Thanks so much!
09/23/2013 ACE 09/12/2013 ANN M. AUS Great experiencing with ACE!
09/22/2013 ACE 08/31/2013 DOUGLAS U. DAL We really liked the all of the guys at Ace, they tried real hard to please us.
09/16/2013 ACE 08/22/2013 ALVIN S. TPA This is my third time booking with, and I'm very satisfied with this service.Hope to keep using this service if the price quotes remain affordable.
09/12/2013 ACE 09/06/2013 HARRISON A. ORD The staff at ace rental were very friendly and great to work with. I was pleasantly surprised as they are not a very known names in the industry
09/19/2013 ACE 07/08/2013 MARGARET T. ORD All the staff I came in contact with were knowledgeable and respectful. I definitely will rent from ACE again. My friends living in Chicago did not know about ACE but because of my experience and ACE's close proximity to their home, they plan to use ACE for any car rental needs.
09/12/2013 ACE 08/26/2013 JACOB F. AUS Way easier (and much less expensive) than I ever expected. Will definitely do this again next time I travel.
09/11/2013 ACE 09/01/2013 ANTHONY J. MIA This is the most incredible experience I have had in renting a car from a rental company. I have already told 4 people about it and plan on renting another car from you in a week! Keep up the great work!
09/11/2013 ACE 08/30/2013 DAVID H. SFO The only issue we had, Ace rental was not on any signage at SFO. I was extremely pleased with the staff. We were traveling with a handicapped person and they went above and beyond the call of duty to accommodate our situation. Thank you.
09/08/2013 ACE 09/03/2013 J MICHAEL M. MSP The staff at ACE was exceptionally friendly and professional. This was my first experience renting a car from ACE Car Rental and I was somewhat apprehensive about renting from them. However, they exceeded all of my expectations. I felt I received a good value, and I will rent from them again.
09/06/2013 ACE 07/25/2013 SALLY J. MSP The BEST experience with a rental EVER!!!
08/25/2013 ACE 07/17/2013 EVITA C. MSP It was a great and easy car rental deal ! Thank you so much !
08/13/2013 ACE 06/17/2013 STEVE B. PBI I was very happy with the car rental company. I am especially glad that they were not pushy with the up-sells. I would gladly use them again, and if the rate is comparable to the competition, would probably chose them next time.
08/09/2013 ACE 07/16/2013 DAVID G. MSP The car was fantastic.. A Prius.. Great mileage for an economy car with cruise..
08/06/2013 ACE 07/30/2013 PAUL G. IND The up-grade was fantastic !!!
08/09/2013 ACE 07/30/2013 MICHAEL R. IND Excellent service from the beginning to the end. The staff were prompt, courteous and quite efficient. I would most definitely use ACE and again. Even at the end of the journey, staff in Bloomington Indiana--without asking--offered to take me to my relatives house. This was definitely one of the most simple and satisfying car rental experiences I have had. Thank you to all involved. I will be back.
08/02/2013 ACE 07/29/2013 THOMAS P. ORD I rent a lot of cars. This was one of my best experiences.
08/09/2013 ACE 07/26/2013 LUCINDA R. ORD Everyone we dealt with was very friendly and helpful. The shuttles were right there waiting on both ends. The price was the best we could find.
08/02/2013 ACE 07/13/2013 THOMAS B. FLL I was impressed by and certainly by Ace whom I have never before had contact with thru any service offering car rental. I will go out of my way to do business with ACE especially in FLL.
08/01/2013 ACE 07/18/2013 KRISTIE G. MSP The staff at this location was OUTSTANDING. I travel dozens of times per year for business, and in the past year, this experience is the best I've had so far.
07/28/2013 ACE 07/19/2013 JASMIN A. MSP I will say the best of the best . The staff was outstanding and helpful.
07/25/2013 ACE 06/07/2013 SUSAN S. IND I was very impressed with ACE car rental in Indianapolis. They were very efficient and the customer service was top notch. I would definitely rent from them on my next trip to Indy!
07/24/2013 ACE 07/10/2013 STACIA S. MKEN05 ACE (Mayfair) is awesome! The staff was very friendly and the service was great! I will rent from ACE again!
07/22/2013 ACE 06/28/2013 CANDACE S. IND Super job. Very efficient and pleasant employees. The driver's attitude was refreshing. They are knowledgeable and helpful.
07/26/2013 ACE 06/10/2013 LUKE H. MBJ Everything about Ace Rental was fabulous. Extremely friendly and very very helpful. I would definitely rent from them again. They helped us with a call to the states and programming of our phones, they just did it all.
07/25/2013 ACE 03/21/2013 MICHELLE E. ORD The price of the rental is what sold me. I'm a tall person so I did have to get an upgrade once I picked up the car for more leg room. I tell all my friends about CarRentals. Will not go anywhere else now to rent a car. The prices are very low. Thank you!!!!!!!!!!!!!!!!!!
07/21/2013 ACE 07/10/2013 CHRISTINA R. ORD Never hearing of Ace, I had my questions, but that was quickly removed from my first encounter with the shuttle service and grew from there. Everyone was fabulous, the prices were very competitive and wonderful vehicles. I'll definitely utilize your service in the future and spread the word. Thanks!